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By continuing to use this website, you are agreeing to our use of cookies. Privacy and Cookies Policy

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Privacy and Cookies Policy

1. Introduction

Thank you for visiting our website (globalswitch.com) (the “Site”). We are committed to protecting and respecting your privacy when you use our Site. This Site is provided by Global Switch Holdings Limited (“we”, “us”, “our”) registered in the British Virgin Islands with number 1468649 and its subsidiaries, affiliates and group companies.

When you use this Site, you will inevitably share some information with us. It is important to us that we are upfront about the information we collect, how we use it, with whom we share it and the choices we give you to control, access and update your information. We also want to tell you more about why we use cookies and other similar identifying technologies.

This Privacy and Cookies Policy (together with our Terms of Use) explains how we will collect, process, use and share any personal data that we collect from you, or that you provide to us.

For the purpose of the EU General Data Protection Regulation 2016/679, the data controller is Global Switch Holdings Limited.

By visiting and using this Site, you are accepting and consenting to this Privacy and Cookies Policy. If you do not agree with any part of either policy, you must leave the Site immediately and must not use it.

2. Collecting personal information

We collect information about you and the way that you use our Site so that we can better understand what you need from us and our Site. When you use the Site, we may collect and process the following information and data about you:

3. Purposes for processing your personal information

We may process any personal information you provide to us to enable us to perform the contract entered into between us, to ensure compliance with local legal and regulatory requirements and for the purposes of our legitimate business interests, including the following:

4. Disclosing your information

All personal information you submit to us will be processed in accordance with our responsibilities under the EU General Data Protection Regulation 2016/79 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be amended from time to time). We may share your personal information with:

We may also disclose your personal information where required as a matter of law and to protect and defend the legal rights, interests, and safety of the Site and our subsidiaries, affiliates and group companies.

5. Marketing

We will ordinarily use personal data which you supply only for the purpose of sending to you information which you have requested or otherwise for the purpose of responding to you.

We may on occasion wish to use personal information supplied by you to inform you of services and products which we think may be of interest to you. In addition, we may also provide your personal information to our subsidiaries, affiliates and group companies. We will ask for your consent before we contact you by email or fax with information about our services and products. If you do not wish to receive any information from us by phone or by post about our new products and services you may inform us of this by indicating when you submit your personal information to us that you do not wish to receive such material. At any stage subsequently you can also inform us that you do not wish to receive information from us or our subsidiaries, affiliates and group companies to which we pass your data by sending an e-mail to marketing@globalswitch.com.

6. Your Rights

If you are located in the European Economic Area (“EEA”): You may have the right to: request
(a) access the to your personal data we hold about you;
(b) request we correct any inaccurate personal data we hold about you;
(c) request we delete any personal data we hold about you;
(d) restrict the processing of personal data we hold about you;
(e) object to the processing of personal data we hold about you; and/or
(f) receive any personal data we hold about you in a structured and commonly used machine-readable format or have such personal information transmitted to another company.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you.

To exercise any of your rights in connection with your personal data, please contact us at dpo@globalswitch.com. We will process any request in line with any local laws and our policies and procedures. We may charge a reasonable fee to process any requests which are manifestly unfounded or excessive, taking into account the administrative costs of providing the information or communication or taking action requested. If you are located in the EEA, you have the right to lodge a complaint about how we process your personal data with the supervisory authority in your country.

7. Data Security and Storing your Personal Information

Personal data stored on the Site will be stored in a secure manner and kept for no longer than is necessary for the purpose for which it was collected or as required by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. We shall use reasonable endeavours to ensure that any such data cannot be accessed by unauthorised third parties. Unfortunately, though, the transmission of information via the Internet is not completely secure and we cannot guarantee the security of your data transmitted to the Site.

8. Transferring your Personal Information

From time to time we may wish to transfer your personal data outside of the EEA, for example to the United States to our other data centres in order to answer your query or for marketing purposes. Whenever we transfer your personal data to a country outside the EEA, we ensure a similar level of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Please contact us at dpo@globalswitch.com if you would like further information on the specific mechanism used by us when transferring your personal data outside the EEA.

9. Use of Cookies

By using our Site, you agree to our use of cookies as described below:

Like most other websites, we use cookies to distinguish you from other users of the Site and to improve your overall experience.

Cookies are small text files that are downloaded to your browser as you use the internet. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from performing certain functions on our Site.

Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server. Cookies do not contain any information that would identify a person.

We use certain cookies that are essential for the proper functioning of the Site. This category of cookies includes those which allow web servers to determine whether you are logged in or not, respond to actions whilst you are logged in and set the language on the Site according to your location. Accordingly, some facilities provided on the Site will not be available to you if you do not allow those cookies to be downloaded to your browser.

We also use a Google Analytics Cookie that carries out statistical analysis. We use this cookie to monitor and evaluate the use of our Site (such as browser usage, new visitor numbers and response to marketing activity). This helps inform any improvements we make to the Site. We emphasise that this does not contain any information that personally identifies you. However, you can opt out of the Google Analytics Cookie by visiting their site.

Alternatively, most browsers (Internet Explorer, Firefox, Google Chrome, Safari etc) allow you to change the settings to block or delete cookies. As mentioned above, if you block all cookies on the Site some functionality will be lost.

Our use of cookies falls into four categories:

We may change our use of cookies over time, but our use of cookies will generally fall into the above categories. Please visit this page regularly so that you are aware of any changes.

For more information about what cookies are and your rights to control cookies, you may wish to visit this helpful third party educational resource: www.allaboutcookies.org.

10. Contact us

If you have any feedback, questions or requests regarding this policy, then please contact us at info@globalswitch.com or contact our Data Protection Officer at dpo@globalswitch.com.

This Privacy and Cookies Policy was last updated on 23 April 2018. Please be aware that we may update this Privacy and Cookies Policy from time to time and the latest version will appear on our Site. By using the Site after any changes have been posted, you agree to the new Privacy and Cookies Policy.